Roberta's Las Vegas Real Estate Blog: ALERT KitchenAid Refrigerator 2307028 / W10219463 Board NLA Repair Tip

ALERT KitchenAid Refrigerator 2307028 / W10219463 Board NLA Repair Tip

Alert - Failing KitchenAid Refrigerator Control Boards, part numbers 2307028 and the replacement W10219463, are no longer available, and apparently have had a fairly high failure rate. For the good news, I may be able to provide you with a possible simple repair as you read on. 

These refrigerators are made by Whirlpool, which has a number of other brands and models affected, as shown here.  They can include freestanding, or as in my own case, the much more expensive built-ins where you would really expect higher quality and some product longevity.  After all, whether remodeling a kitchen with matching appliances or purchasing a custom home with this manufacturer's so-called 'premium' appliances, you surely wouldn't expect them to become basically obsolete in just a few years.

 

Custom home kitchen in Las Vegas, NV

 
Geez, I have a realtively inexpensive 10+ year old Danby mini-fridge from our grill island. It has sat outside in the Las Vegas desert heat, our occasional rain, cold, and even a once in 30 year snow and it never skipped a beat.  That also included moving it from our former home.  It survived all that abuse while an expensive 6 year old indoor built-in fridge was dying a slow death and a needed repair part that is no longer available.  What's wrong with that picture?
 
 
KitchenAid Refrigerator 2307028 / W10219463 Control BoardWhirlpool 2307028 / W10219463 Control Board
 
Oddly enough, a new part replacement part for 2307028, the W10219463, was still listed on the KitchenAid website for $225.79 as a 'special order'.  Some other appliance parts sites have these boards listed as either no longer available from the manufacturer, a very few as 'remanufactured' or repaired or sent out to be, or still being manufactured but being released very slowly with a 4 - 6 week lead time.  Which is it?
 
I decided to call KitchenAid directly to make sure the boards where actually available and have my order expedited a tad bit less than waiting 4-6 weeks.   After giving model, serial, and even part number, I received the reply of a quoted price for the board. Great! They do have them!
 
Oh wait, no they don't.  Just after going through all that was when I was told the part was no longer being manufactured and is unavailable.  The 'I'm sorry for the inconvenience, but I can help you' that followed just added insult to injury.  As I later discovered, this must be the standard scripted line repeated to everyone calling about these boards.  In disbelief I called a second time, spoke to a different representative and was told the same thing.  Now I'm not knocking the phone staff.  They are stuck in the middle, taking the brunt of their upper management's absurd decision.
 
So yes, according to Whirlpool / KitchenAid, and their 'Customer Service' which is apparently an executive oxymoron, they have chosen to no longer make these control boards.  The story given to some posting on the Internet is that the plant that manufactured these boards was destroyed in the Japan tsunami of 2011.  Amazingly, such a large international company as Whirlpool couldn't find another source from anywhere around the globe.  While a shortage or delays could be understandable from such a terrible disaster, to not offer ANY replacement is beyond rediculous. 
 
So what was their offer of help?  I could call yet another company that would repair my control board.   All I would have to do is have it removed, package and ship it to them, and 'probably' it could be repaired in about 10 days, then I could have it reinstalled after it shipped back.  Of course my refrigerator would now be totally inoperable during this time.  Hey, there's nothing better to get you into the holiday spirit than to have guests over, while you're working out of ice chests, right???  Maybe we could decorate by buying red & green coolers! I think the milk is green # 3!  Ahh, the joyous look of surprise and wonder when they open and find it!
 
Now for another Oops.  My online research seems to suggest that repair turn-around would be more in the vicinity of 2 1/2 weeks...or more.  This is now a truly pleasant experience in the middle of the holiday season between Thanksgiving and Christmas.  Especially with all those holiday packages clogging deliveries, or possibly getting lost this time of year. 
 
I was even more ecstatic when I made the call to KitchenAid's recommended repair center, Core Centric Solutions.  After waiting on hold for quite some time, my call was finally was rerouted...no, not to a someone who could help me...to a voicemail....that was FULL!  OK, so now I really want to scream.
 
After regaining my composure, I reviewed my options.  I could replace a 6 year old 48" KitchenAid Architect Series refrigerator for about $9,000 + tax, which I'd bet would be a just dandy idea in the eyes of Whirlpool.  Well, and that's if anyone has one in stock., it may have to be ordered.  Or I could purchase one of the hoarded few rebuilt boards remaining and in stock at very limited parts suppliers, for as much as the bargain 'Internet Sale Price' of $899 + $100 core charge, plus shipping costs, of course.  Or roll the dice with one of the few other board repair companies.
 
With any of those repair options I assume I could step back to the early 1900's and use my now state of the art 'premium appliance' as a giant ice chest.  I suppose while even being in the season, repeatedly pressing the 'Holiday Mode' button at this point won't help a whole lot, although it might help pass the time while waiting.  This while hoping my board wasn't 'beyond repair', which leaves me wondering if anyone is told their board is irreparable, just so the company could keep and repair it, to sell at a ridiculous profit like those I just mentioned.  I mean really, why would anyone want to now pay additional return shipping for a board that supposedly can't be repaired?
 
Fortunately for me, among many other areas he has consulted in, my better half has been involved a variety of electronic applications much more complex than a refrigerator control.  Although he now admits he was a slacker (after I vented my 'simple part order' frustration at him) when he diagnosed the refrigerator on a Sunday and suggesting my ordering of a new board the next day.  When he found out what I had gone through, he was livid that a company would do this to their customers.  While he remains calm in a crisis, you can just tell when he's on the verge, even the dog keeps her distance.
 
So let me back up and explain the symptoms that led to his original conclusion of this control board's power supply failing.  The refrigerator was still 'working', sort of, but there was an intermittent clicking noise and a chirp.  This could be seconds to minutes apart.  What he explained to me was that the click was the relay for the evaporator fan motor which was turning on and off, and the chirp from an alarm on the board when this was happening.  Not a good situation as this fan is what distributes the cold air throughout the refrigerator.  Might even explain the recent mystery of a some items going bad a bit sooner than I expected.  There was no 'call service' light, and the on board diagnostics did nothing more than indicate that indeed the fan was stopping, something he already knew.  I'd add here that my later research indicated that this power supply failure can also cause other symptoms, as well.
 
Normally, with so many tiny components now used on a circuit board, and without any board schematics or component diagrams, the simple and most cost effective fix in our throw-away society is to just replace the board.  Now faced with this situation of no reasonably priced immediate replacement, and before deciding on the less than wonderful option offered by Whirlpool, my tech guy examined the board for any visual clues.
 
That's when he discovered a rather simple fix.  It seems he was not alone in his discovery, as later I found a poster named Phil had made the same and shared it in the comments on this My3Cents Forum of complaints about this problem.  Others on that thread also used this repair and it had worked for them. Hopefully it will for any other victims of this situation who are reading this post.  This forum is just one of many to be found with complaints about this same board issue.
 
KitchenAid Refrigerator 2307028 Board Capacitor Repair
 
If your board looks like the 2307028 board pictured above, this may be of help to you.  As you can see marked in yellow in the picture of the board, there is a small circular device called a capacitor.  The top of the aluminum 'can' is made with indentations designed to split to relieve pressure in the event of a failure, so the capacitor doesn't explode.  While ours hadn't separated, it was ever so slightly bulged, indicating that it was indeed beginning to fail.  As you can see from the image of failed capacitors below, ours was similar to the one in the center, not perfectly flat on top.  Of course they can also push out the plug at the other end or completely split at the top.
 
 
Failed Capacitor Examples
 
I honestly admit that at the time I was skeptical that this seemingly minor bulge could be a failing part causing such a problem, but he insisted this was common in electronics.  In particular for capacitors manufactured in Taiwan between 1999 and 2007, and our capacitor just happened to be from a Taiwanese manufacturer. The Capacitor Plague, as it was called, was due to the use of a poorly formulated electrolyte, reportedly stolen, even multiple times, in a strange case of industrial espionage.  It was known to him, and should obviously be known to a major manufacturer like Whirlpool.  After all, many manufacturers suffered failures of so many electronic devices from this period.  Dell alone had a $300 million loss because of it, and brands from Apple to HP and everything in between became victims. Whether caused by this plague or not, it seems that many more of these capacitors had failed, and still no excuse for not having ANY replacement boards.
 
The Potential Inexpensive 2307028 Board Repair
 
So here was his fix, a $1.49 Radio Shack 220uf 35 volt electrolytic capacitor, part number 272-1029.  Of course I'm thinking he's out of his mind  (Which I do a lot, and dangit, it kills me, but he's almost always right.). How could it be so simple, and so inexpensive, after seeing board repair expenses in the $225 - $900 range?  Hey, but what the heck, if this quick fix doesn't work it's no big loss of time or money, especially compared to those alternatives.   Needless to say you could purchase some other brand, but this was his most convenient option as unfortunately he didn't have any parts with the same values in his home electronic parts stash.
 
Now while he's a bit more experienced in electronics than most, he said this isn't rocket science.  If you have soldering skills he feels it's not that difficult at all, as this part is pretty easy to get to and replace for even someone who hasn't worked on, say, the Starship Enterprise, or that complex stuff that he's worked on. 
 
Still, this is up to you to decide what fits your own abilities.  For the technically challenged like myself, I would have to seek some outside help, and you may, as well.  Still, it seems a bit better than the 'help' option offered by Whirlpool, even if you have to pay someone qualified to examine and do this for you. 
 
With the power disconnected by either unplugging or turning off the refrigerator's circuit breaker, locate and remove the board.  In the case of our built-in it was on top in a metal housing above the condenser coils.  (BTW, great location for electonics, above a heat source.)  I've come to understand that in a freestanding model it in may be located in the bottom rear.  After removing the two screws and sliding out the metal housing, turn over to unplug the wire connectors from the board.  Those have locking clips so you'll either need to gently squeeze or pry those locks up to remove those connectors.  After that, gently squeeze the circuit board mounting clips protruding from the metal housing, and remove the board.
 
Now examine the board itself.  My techie says that if the board or any of it's other parts look distorted and burnt, like some of the meals he's been served, (OK, so cut me a break, who hasn't accidently used the extra-krispy cooking method) then going any further probably won't help.  Should everything else appear alright then locate and examine that capacitor for any slight bulging, splits or leakage.
 
Note the direction of the stripe on the side of the capacitor, which was marked in my board photo as a red line.  This is the side of the lead that MUST be installed in the same position.  He said that you then carefully desolder the 2 leads and remove the capacitor from the board, as not to pull the etched metal from it, and making sure the mounting holes are open.  Trim the leads on the new part, insert it into the board again noting that polarity stripe position, and solder into place. 
 
Next replace the board clips back into the metal housing, and plug in all the connectors.  Put the housing back into position and replace the mounting screws, and then turn on the power.  If the this repair has worked for you the clicking and chirps will be gone.  After the programmed delay of about 7 minutes the compressor and condenser fan will come back on if your temperature settings are calling for more cooling.
 
Hopefully that worked for you and relieved some of your frustration and possible hair loss, and trust me here, we feel your pain more than you might imagine.  Even before relocating to Las Vegas, both of us have owned, built, and grew successful customer service oriented businesses.  I guess that's why we especially consider it absolutely unbelievable that a massive corporation lacks the very basics of customer service in this control board issue.  We value our reputations, and apparently in this case Whirlpool does not.  After all, we're not talking bargain basement or antique products here.  Still, it makes me assume that since they've gobbled up or are the maker of so many different labeled brands, they feel they can get away with it.  What else will you buy? Oh, they own that, too?
 
To us, and I'm sure to anyone affected by this situation, the company's lack of a replacement part, even their own stock of reasonably priced remanufactured or a modified replacement board, is totally inexcusable.  This is the reason I wanted to offer this possible solution to others.  It's something that the company itself should, at the very least, offer as help.  It just appears so many these days are in a hurry to grab your money, but any follow through or service after the sale, well that is becoming rare commodity.  It's actually becoming precious when you find any who really care.
 
Now that I've been working in Las Vegas real estate, if I treated my clients with such disregard I'd have been out of business in no time.  I can't imagine having someone signing for a home listing and then telling them to seek someone else for their home photos, or at best I'm just taking some crappy cell phone pictures to market their home.  I surely wouldn't sit back and do nothing more than just add their listing to the MLS and be unreachable.  Nor could I imagine telling a home buyer to do their own home search, and while they're at it, figure out all the proper paperwork, procedures, information and guidance that would protect their interests.  Heck, this is only what is likely to be one of, if not the largest, financial transactions of their life. 
 
Yet you still see it happening today with so many online sites often labeled as leading sources for real estate. What, as a do it yourself?  Trust me, it can, and does, often become pretty complicated.  These sites' 'recommended agents' aren't vetted for their ability, they only takes the money from anyone who is willing to pay their price.  They don't care if the consumer gets good information and service, or not.  They've already made their cash by selling a place for a face, or your contact info as a 'lead'.  Anyway, it seems that more and more in any business out there, all they want to focus on is taking money from you, but while not offering much in the way of true customer service in return.
 
I hope this post may be able to help anyone else who has had the misfortune of experiencing this situation of this same model of failed Whirlpool / KitchenAid control board.  For anyone reading this that also happens to be interested in listing or buying a home in the Las Vegas area, I also hope that you allow me the opportunity to help you with that.  If you should need my services, please don't hesitate to get in touch, either by email at Roberta@RobertaLaRocca.com or give me a call at 702-354-8988.  I look forward to hear from you!
 

Roberta LaRocca REALTOR Las Vegas Broker Salesperson
Roberta LaRocca Las Vegas Buyers Agent Listing Agent

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Comment balloon 113 commentsRoberta LaRocca • December 06 2013 01:59AM

Comments

Hi, Thank you for posting this! I have the same fridge and it failed as well. I almost bought a re-manufactured board for $800. I'm an EE as well and the post made sense. I checked that capacitor, and sure enough, that was it! I just happened to have that part in my workshop as well. I think there are others out there trying to keep this a big secret... lots of money being made charging $100-300 to replace a $1 part. Your post was the ONLY hint I found out there, and I had to really hunt to find it. Scott
Posted by Scott Adams almost 5 years ago

Scott, so glad it helped you! I was furious when I was told Whirlpool / KitchenAid no longer had replacement boards, even though the appliance industry states that the 'average expected life' of a fridge is about 14 years. One might even expect their top-of-the-line to be better than average. Yet with less than half that average life they quit offering replacements? Then their recommended send-out-to-repair company has a full voicemail? That makes you feel really secure about doing business with them! Your next choice is to get gouged by one of the few companies that has 'repaired' boards. What? For a $1 part? Unbelievable!

I'd imagine having this posted in my Las Vegas Real Estate blog and not an appliance repair forum doesn't help it turn up easily in a search, but with the number of models affected it does seem like it's been kept awfully quiet. After our repair, what little I found indicated it's a fairly common problem. The fact Whirlpool has sold out their replacment inventory appears to confirm that thought. I have to wonder how many just gave up and opted for a replacement fridge, especially among less expensive freestanding models. Service labor, downtime, and repair / replacment charges may have not appeared cost-effective to them. Still, I'm big into customer service in my own business and this is a MAJOR FAIL in my book.

Again, so glad it helped you Scott, and thanks for the comment!

Roberta

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 5 years ago
Thanks for the article!! I bought the cap and fixed the fridge in an hour, most of that time was spent pulling out the fridge and removing the card. Again, thanks!! Mike
Posted by Mike almost 5 years ago

Mike, so glad it worked for you too! I've had many emails and a comment on my facebook page post, really glad I shared it and so many have been helped. Thanks for letting me know!

 

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 5 years ago

Roberta,

Now you can write a "Refrigerator Repair For Dummies" book.  I am not surprised at the inexpensive fix.  I have experienced such on farm tractors and automobiles most of my life.  I went through a similar issue with one of the new high-efficiency water heaters.

Sorry for your frustration with Whirlpool.  My wife and I have always received excellent service from them.  Several years ago, the washer transmission went out after six year--it had a five year warranty.  Whirlpool replaced it free.  Technician cost us $79.95 + tax.

The behemouth companies are so large and awkward that they cannot get out of their own way.  My wife got new Whirlpool Washer & Dryer in November.  Old ones were purchased in 1991.  22 years.

Posted by Fred Cope, Looking For Homes With A Smile (Reliant Realty in Nashville, TN) almost 5 years ago

Fred, yes a lot of the older appliances did last. For years Maytag, now owned by Whirlpool, used to have the 'loneliest repairman' commercials, advertising some pride in building a quality product that would last.  Unfortunately that type of pride of product appears to be being replaced with built-in, or intentional, obsolescence.

Take your washer for example. What if Whirlpool hadn't replaced the part out of warranty. and instead, at 6 years old, told you it was no longer available? Your only option from them? That you could send it out to 'possibly' be repaired by some third party company, who by mid-day, has a full voicemail. This repair also at twice the price of what  a new replacement should cost. I'm now hearing from others that complete turn-around times for repair is quoted as long as 4 - 6 weeks. For a washer, some inconvenient trips to the Laundromat. A fridge, that becomes a daily, often several times a day, disruption in your life.

Or perhaps you could find some other company who has, unlike Whirlpool, stocked some of these 'rebuilt' parts. Of course these companies will charge you 8 - 9 times what they should cost 'new'. Oh, and at those inflated prices a whopping 6 month part warranty.

One last option? Buy another appliance. In the case of these built-in top of the line fridge models, replacing a say, 6 year old $7,000 unit with a new $9,000 one. Whether one of these or the freestanding models effected, and quite possibly part of a matched set of appliances, without replacement parts available. For what should be maybe a $125 board, or in this case and the many others I've heard from, a $1.49 capacitor?

Sorry, after this, I don't have loyalties from any past quality of their products or their service. This is today and is a major customer service fail.

The only good experience I've had from all this, has been from sharing this inexpensive fix. It's been great to be able to help, especially when the corporation that made their money on these products, would not.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago
You are awesome! Worked like a champ. The capacitor on my board was even less "bulgy" than yours. I could tell by holding the board to the light that the surface on top of the capacitor wasn't nice and flat as the others on the board. Replaced it, put everything back together and I have a working fridge again. The only casualty was one light inside the fridge that no longer works -- but considering the alternative, I'll take it.
Posted by Matt Davies over 4 years ago

That's awesome Matt! Can't help with the light, but so glad to hear it got your fridge back! Amazing that this one little part has failed for so many and caused  such grief.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago
Roberta, Thank you for posting...saved the day!!! I also have a KitchenAid built-in (KSSP Series) with the same intermittent clicking relay, chirp/ping, on/off and flashing display symptoms. I paid for a service call (before finding your post) and the tech diagnosed it as a faulty display control board. I ordered one online, replaced it, but the problem persisted. Last night the problem became progressively worse and the refrigerator eventually stopped cooling all together. Thankfully I found your post, got to the main control board and sure enough, the same capacitor you described was in fact domed. Armed with your Radio Shack part number, I made it to my local store just before closing and they had 1 left in stock...Praise God! I replaced the capacitor and WHALA! Back up and running with no chirps, pings or flashing display. All food was saved and we have a nice quiet fridge one again...Thank you so much! One note for future users: I found the removal of the original capacitor to be a bit difficult. It took more heat than I expected. Adding a third hand to gently pull on the cap while melting the solder on the backside did the trick. Hope this helps.
Posted by Jon over 4 years ago

Jon, so glad this post helped you repair your fridge, AND saved your food! Really glad to hear from so many that have been able to repair this apparently common capacitor problem. Thank you so much for adding your comment and letting me know, and anyone else that may be needing their own $1.49 control board fix.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago
All i can say is i love u Roberta. Some jerk off from pay less appliance repair company in Hayward CA came to my house and told my wife that he will replace the board for $750 + 107 service call, she called me and i asked her to give me 24 hours and i find way to fix it so while i was at work i got on to my Samsung note 3 and Google about it and i saw your post went bought the capacitor for $1.49 and i installed it just the way u posted guess what? It start working. Thank you so much , YOU R THE BEST
Posted by Mahmood over 4 years ago

Thanks Mahmood! It's insane what they're charging for these 'repaired' boards, when it seems so many just need this $1.49 capacitor! I have to wonder how many others out there got taken by this ripoff, and can't imagine that Whirlpool / KitchenAid was unaware that this simple part was failing.

My in-house tech guy, who really deserves the credit for this fix, always says that troubleshooting is becoming a lost art. Service guys have become nothing more than parts changers, and even some of them just keep replacing parts, bad or not, until it works...or not. That can costs us consumers a bundle.  This is even worse, when the manufacturer doesn't even the parts to change and dumps the responsibilty on third parties that up the price even more. Unbelievable!

So glad this post helped you keep that extra cash in your pocket! Thanks for leaving your comment so others know it might save them a bunch of money and aggravation!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago
Love the article, thanks for the info. We have the exact same problem with our expensive built-in Kitchenaid that is 8 years old. Fortunately we have a 20 year old Kelvinator in the garage to serve as backup until I can get this fixed. For others having the same problem, I found that www.searspartsdirect.com has refurbished boards in stock (as of 3/21/14) for $100, search for part # 2307028R. I'm waiting for it arrive in the mail. I wish I had found your article prior to ordering the part. Perhaps I'll replace the capacitor and return board I ordered!
Posted by Greg over 4 years ago

Thanks Greg, and thanks for the tip. Yes, and you can still try the $1.49 fix! I hope Sears has the board, especially for anyone who may have a different failed part on it. Shortly after I posted this I had a message from another owner who said that Sears said they had the part, and a week or so later they didn't. So hopefully they do now.  Thanks so much for your comment!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago
I am trying to find out where this board is located in my fridge. Thanks for posting this. I KNEW it had to be this easy.
Posted by IceMan over 4 years ago

Iceman, with our built in model it's behind the top panel, under a metal cover on top of the coil. My understanding is that the freestanding models have the boards in the back. Hope you find it and this fix works for you!

 

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago
We had the same exact problem with our less than 10 yer old, stainless steel, counter-depth Kitchenaid site by side. Replaced the capacitor with a new one from RadioShack and it's working better than before. Thanks
Posted by Jay over 4 years ago

Glad to hear this worked for you, Jay! And thanks to you for taking the time to let me know there's yet another $1.49 fix! Unbelievable how many this has helped.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago
Just wanted to say thank you for this page. I was so dismayed when they told me I had no choice but to replace this $8,000 refrigerator because they not longer made a part. That is just crazy. Thanks to your page I was able to fix it with $10 worth of parts from Radio Shack and watching 10 minutes of youtube videos on how to de-solder and solder. I have never soldered anything before and to my amazement when I put the board back in the fridge it worked like new. Google should make your post the initial post when someone searches for problems with their Kitchenaid refrigerator. It took me a while to find your post, it only came up once I started searching for the board. The symptoms I had was initially we noticed the ice cream in our freezer was getting super hard. Then the fridge starting to make very loud humming noises. I changed the evaporator fan and this decreased the noise but the temperature was still not right. Then we noticed the temperatures in the freezer would fluctuate about 10 degrees and the fridge by about twenty degrees. The fridge is exactly seven years old. I wish there were actual repair men these days, all they do is lets replace this part and that part and see what happens. It took them a while to say the board must be bad. Just like you said I noticed the capacitor to be bulging. It is a shame Kitchenaid wants to junk these very expensive pieces of machinery for a piece that costs $1.50 and takes about 10 minutes to replace. Thanks again, you are saving a lot of people a lot of money and preventing a lot of waste.
Posted by F Khan over 4 years ago

F Kahn, so glad to have shared this. Finding out it also helped you is fantastic to hear! I guess my husband, the techy guy, was also right, you proved it's not even that difficult to repair. He'll be the first to agree with you that repairmen / service people have become parts changers as real troubleshooting is nearly a lost art. He grew up with a neighbor who was an engineer with several patents. Little did he know it, but from the time he was 3 he was being taught basic machines, electricity and problem solving. He thought he was just playing with some cool stuff. Now after years of expanding that knowledge he needs to be cloned! It's unbelievable to both him and I, that as common as this appears to be, in a company the size of Whirlpool that either no one there identified this issue, or that they chose to ignore it. When they failed to carry a replacement board, the very least should have been a service bulletin that identified this as a potential repair. We're both strong believers in customer service, and this is a total fail. Besides the inconvenience of down-time, telling customers to look elsewhere to have boards repaired, sticking them with ridiculously priced 'repaired' boards found online, or just throwing away an expensive appliance over a $1.49 part, is all totally absurd.

Thank you for taking the time to post. It may encourage others to know it's not that hard to do.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago

I just replaced the capacitor on my Kitchenaid and it looks like that fixed me too. I might mention that my 25w soldering iron would not melt the solder used when they made the board. I bought a $10 65w iro and that did the job.

Posted by John G over 4 years ago

John, so glad to hear this also worked for you, even if you had to invest in the new iron. This still appears to be a better option than what Whirlpool / Kitchenaid offers, and makes it more apparent it is a common problem with their refrigerator control boards for all these models. Thanks for taking the time to share your experience!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago

Wow!  I can't believe that, that worked! 

My neighborhood repair man originally told me the repair would cost me about $275 parts and labor, seemed reasonable, but then called back and said he couldn't find the part.  I had him give me the part number so I could help with the search.  I came across your blog and said (as you quoted) "Hey, but what the heck, if this quick fix doesn't work it's no big loss of time or money".

I still can't believe that, that worked! 

 

Thanks for saving me time and a BUNCH of money

- James

 

Posted by James Morgan over 4 years ago

James, I couldn't believe it either. When the hubby pulled the board, looked at a few seconds and just said "Bad capacitor," I was doubtful. Then when he showed me the very slight bulge on top, I really thought he was nuts. After all the run around and the time and prices, I was shocked when he replaced it and worked like a charm!

Now with so many who have used this fix and it worked, I can't believe Whirlpool / KitchenAid wasn't aware of this!

Really glad to hear it worked for you, and thanks for taking the time to add your comment!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 4 years ago

We used your information to fix my daughter's refrigerator as it was acting the same as yours. We did not have to move the appliance as some service personnel said would have to be done requiring 2 service people instead of one. It doesn't require an electronics tek to replace this part and the amazing part of the process is that everything in your notes were spot on, including the price of the Radio Shack part

Posted by Loran about 4 years ago

Loran, fantastic to hear it worked on your daughter's refrigerator! Along with your post, I just had 2 more emails come in saying this also worked for them. Unbelievable how many have been able to use this, now 3 more in just one day. Makes me wonder how many others out there only listened to their 'service people' and got stuck with a hefty bill and a lot of down time, or bought new when only needing this $1.49 capacitor replaced.

Yes, just like my in-house tech guy said, this isn't a difficult repair or 'Rocket Science'. Basic skills is all it takes. Thanks for taking the time to post!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Roberta, Thank you very much for posting this. I have the same issue but unfortunately I found your post after our local repair person sent our board off for repair ($150).

It's post like yours that make the internet a great community.

Posted by Bennie Wallace about 4 years ago

Hi Bennie,

Thanks for the compliment, and for leaving a comment! It's a shame you didn't find the post before your board was sent out, but at least it appears to be much less than what some have been quoted for repair. I can't believe how many I've heard from that have had this same issue, 5 just in the past couple of days. Always makes me wonder how many more either didn't contact me, or that they never looked and had either paid a high price or replaced their refrigerator because of this $1.49 capacitor.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Awesome!! I replaced the capacitor and my Kitchen Aide refrigerator is perfect again.

Posted by John about 4 years ago

John, that is Awesome! Glad to hear that your's is another successful $1.49 repair, the 6th just this week! Thanks for taking the time to let me know, and anyone else that see this post that it just might work for them.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

My fix went well as well. Wow probably saved me $1500. Thanks

Posted by Syd about 4 years ago

It only costed me ).50 cents Canadian for part as well.

Posted by Syd about 4 years ago

Syd, great to hear it! Oh, and since it saved you so much AND you got the part so cheap, you can make your check payable to.... just kidding!

Thanks for taking the time to leave your comments. it's been unreal that so many have this same problem and this fix works for them.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Am I lucky that I found your article. My Kitchenaid built in is 7 years old and was faulting and alarming. With your article, it was an easy fix....pulled the control board which was on the top of the coils (top compressor model). It was obvious that C32 had failed as it was slightly bulged. Went to Radio Shack and bought their #272-1029 capacitor. De-soldered the old one and replaced it with the new one. Refrig is now functioning normal. Thanks for your help. Dan

Posted by Dan Rife about 4 years ago

Dan, glad to hear this helped you, too! It's been amazing how many have been able to use this simple fix, and again, hard to believe Whirlpool wasn't aware of it. Thanks for taking the time to post!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Unfortunately I replaced the Evaporator motor and bi-metal thermostat before I came across this post, also the ice maker will not operate if the freezer temperature is too warm, so I assumed I had two problems and replaced the emitter and receiver boards as well for the ice maker. It turned out to be the $1.49 capacitor as your post mentioned, which saved me the time and cost of sending the board in for repair which prior to reading this post was the only solution according to repairclinic.com and even local repair technicians. Thank you very much for taking the time to write this post.

Greg Ramirez - National Bank of Kansas City - Mortgage Division
I will keep you in mind for buyer referrals since we are a top national lender

Posted by Greg Ramirez about 4 years ago

Greg, while you didn't catch this fix earlier, it's great to hear it helped you. It's been amazing how many symptoms this little capacitor can cause and unbelieveable that Whirlpool could be unaware of it and discontinued replacement boards.

Thanks for taking your time to comment, and for keeping me in mind!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Roberta, I had the same problem with my built-in Kitchen Aid (Whirlpool) refrigerator and just fixed it using your instructions. Thank you very much for posting this article. It is very clearly written and must have taken you some time to put it all together. I have been a ham radio operator and electronics hobbyist for 50 years, but did not know that a slightly bulging electrolytic capacitor is an indication of failure. I guess this is where your husband's technical experience paid off for all of us. You have obviously helped a lot of people (like me) who otherwise would have been at the mercy of Whirlpool's lack of customer service. Apparently they figure that 2 to 3 weeks without a refrigerator is not that big of a deal. It's not a great way to build customer loyalty.

Posted by Tom Charbononeau about 4 years ago

Another very happy reader with a non-chirping fridge! My 2007 built-in Kitchenaid had a slightly different configuration, but after a follow up email with Roberta and her helpful husband, I unclipped the circuit board by pulling with needle nosed pliers from the front and pushing the clips with my fingers from the back. Amazing that a small capacitor can make so much difference. Thank you, thank you for the helpful post.

Posted by Sue about 4 years ago

Tom, so good to hear this helped you! Every time someone comments or emails it makes me really glad to have posted this fix. I agree, it appears Whirlpool doesn't care that their customers would be without a refrigerator for weeks. In my opinion, this is an appliance that is truly a necessity, not simply an inconvenience. It's also hard to believe they would quit offering replacement boards, stock their own 'rebuilt' boards, or at the very least, offer the possibility of this simple repair.

Thanks for taking the time to add your comment!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Sue, so glad we could help! Yes, your board had a different mounting than ours, but my husband was able to help from the pictures you sent. I'm just as amazed as you that this tiny capacitor can cause so many problems. Not only all the noises, but odd issues with some food going bad sooner than it should have. Replaced this part and all was quiet and the food problems disappeared.

Again, glad to help, and thank you for taking the time to leave your comment here in addition to your emails!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

I had the same problem as you and was devastated when KitchenAid told me to buy a new fridge that would have cost 8K +tax. Then I found your post and the capacitor repair is exactly what fixed my problem! KitchenAid wanted me to write off a 8K fridge for a $1.5 bad cap, I cannot believe it! Thanks Roberta!

Posted by Ronald about 4 years ago

Ronald, glad to have you join the list of those that didn't get stuck for 8K+ because of a $1.49 capacitor!

But what the heck, we all might as well spend over $1k a year for the use of a 'top of the line' refrigerator. AND gladly part with thousands to buy another of their fridges with their wonderful customer service and product support! (Insert sarcasm here)

Yes, this quick fix really is unbelievable. Both for this tiny part being the cause, and the large number of people this helped, who have left comments here or contacted me off this page. Also unbelievable that Whirlpool / KitchenAid either couldn't figure this out, did and kept quiet about it, or just doesn't care enough to respect their customers, or their brand.

Thanks so much for taking your time to add your comment! It helps others to know this might work for them, and save them thousands.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

I am amazed!!!!!!!!!!!!
Total cost $20.15, the solder cost more than the capacitor....lol
My family can not thank you enough for the information you provided, everything is working beautiful.
Thank you Roberta!!!!!!!!!!!!!!

Posted by RON about 4 years ago

Ron, I was just as amazed as you! it's so hard to imagine all these failing boards were caused by this tiny capacitor. After all the drama from 'customer service' and the prices quoted for repair, buying a 'rebuilt board', or replacing the fridge, I couldn't believe the fix could be from a $1.49 part.

Since we had solder and the iron we didn't have the same expense that you did, but it sounds like you can live with that!

Glad I could help you and your family, and again, thanks for taking your time to add your comment.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

I had the same problem and replaced the evap fan and relays first as my capacitor had no signs of damage. The evap fan had higher resistance than the maximum spec but lp ribald still had some life left in it. The $1.49 capacitor was the underlying problem. You can buy them in bulk for 4 cents each if you have a need for 1000 units. Thanks so much for the blog, it saved me a lot of money and grief.

Posted by Mark about 4 years ago

Mark, so glad to hear it helped! I've had others who said they replaced fans and both good or failed relays, but it still came down to their problem tied to this capacitor. Now that I've heard from so many having these failed parts I should have bought them in bulk!

Thanks for taking your time to add your comment!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Thank you! Thank you! Thank you!

What a difference a post makes. I was cringing at having to pull out our built-in fridge, not knowing the problem or the repair cost. Read your post, Radio Shack had the part in stock, pulled out the board (did not even have to move the fridge, the board is on top), replaced the capacitor, and everything is working fine.

Thanks again!


Posted by John about 4 years ago

We have always loved our kitchen aid dishwashers....but are switching to another brand in our remodeling. Great warning for consumers.

Posted by Sally K. & David L. Hanson, WI Realtors - Luxury - Divorce (EXP Realty 414-525-0563) about 4 years ago

John,

You're Welcome! Glad to hear this helped you, too! I know exactly how you feel. The shock of having this major necessity fail and having to pull it out. Then how amazing it is that at least for the built-ins, the board can be accessed from the top and the repair part only $1.49.

When he said this capacitor was the cause,  I thought the hubby was out of his mind (which I usually do, but he's almost always right, darnit). First I was shocked that he glanced and this capacitor and could see this ever so slight buldge, indicating a failure. Then I was shocked this issue was so simple. Now I'm shocked that so many have had the exact same problem, and with no help from Whirlpool. Unbelievable that they would tarnish their brand over this, and their lack of customer service.

Thanks for taking the time to add your comment!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Sally & David, yes I agree. I've had KitchenAid and Jenn-Air, both Whirlpool brands, and had been happy with them in the past. Unfortunately, Whirlpool now owns or makes so many different brands, you could just be buying another one owned by them, so you'll have to do a bit of research. It seems within their brands and those made by them, they may only have slight changes to looks or features while some of the main components remain the same. It's just like you'll see in the link in this post, these control boards were used in dozens of freestanding or built-in models under different brand names.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 4 years ago

Good post! Whirlpool is so large of a company, they just don't care about a few thousand customers. My board went out on my 6 year old 42" built-in and it could not be repaired. I did find a new one for $430 and felt fortunate. Thinking about buying another one as a spare.

Posted by Oliver almost 4 years ago

Thank you, thank you, thank you! I found your post last night, decided the chirping from the built-in Kitchenaid refrigerator was a capacitor and my husband accepted the challenge of fixing it. For $20 ($1.49 for the capacitor and the rest on a soldering kit) my husband fixed it in 30 min. Your post was spot on and you saved us a TON of money! Kudos to you Roberta!

Posted by Becky almost 4 years ago

Great article. I followed it to the tee. In less than an hour I had my fridge back together and it was working like new. You save me hundreds of $.

Posted by Iggy almost 4 years ago

Oliver, sorry to hear your board couldn't be repaired, but glad to hear you were able to find a replacement. I also agree, Whirpool doesn't seem to care about their customers. This may only affect a number in the thousands, but I'm sure that anyone that has experienced this will be more than happy to spread the word.

Thanks for taking the time to add your comment!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 4 years ago

Becky, glad I could help! Even with having to buy the kit, it isn't really a time consuming or expensive repair... and sure beat Whirlpool's alternative!

Thanks to you for adding your comment to let peolple know that this may work for them, as well!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 4 years ago

Iggy, glad this helped you too! It's just so amazing that this tiny capacitor fix has helped so many and saved them so much!

Thanks for your addition to the list of those that were able to use this simple repair!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 4 years ago

AWESOME! Roberta, thank you so much for posting this information! Your are a lifesaver! I had the same problem with my large side-by-side refrigerator and was getting frustrated over the cost and time it would take to repair. I did exactly as you described and went down to Radio Shack and purchased a $1.50 capacitor and soldered it in myself. This was really my first solder job, so I bought a solder kit and a desoldering iron (which made it soooo easy). Out the door with everything for $30. Took about 15 minutes to solder in, once I got the board of the refrigerator. Works great so far! THANK YOU SO MUCH FOR SHARING THIS!!!

Posted by Jay almost 4 years ago

Thanks so much for posting this information! My daughter's (9 months pregnant with a 2 year old underfoot) fridge starting beeping Thursday then died. We got a repairman out and he gave us the bad news. He charged $100 to remove the board, gave her information to send it to a company in Illinois who would repair it for $109 plus shipping - 2 week turn around (fairly reasonable compared to some) He would come back and re-install it for another $100. Went to Radio Shack to pick up the capacitor - on sale for $1.19. The computer tech in my husband's office installed it for us - took 5 minutes. My husband put the board back in - 15 minutes. So grateful for not only saving us hundreds of dollars, but for restoring sanity and calm for the holidays!! If it is all right with you, we would like to make consumer reports aware of the problem and your fix so that more people can be made aware of the problem and the easy fix you shared.

Posted by Eileen almost 4 years ago

Hi Jay! So good to hear this worked for you! Like my techie said, it's really not that difficult to replace it, especially with the kit you purchased. It's been nearly a year since we did this board repair and still working just fine. Not even the return of the random early food spoilage on the lower shelves and drawers that happened in the months before the chirps and other noises began. I hope your repair does the same for you!

Thanks for taking your time to let everyone know that this could be the solution to their bad control board problems!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 4 years ago

Hi Eileen! Wow, the last thing your daughter needed! Ours went out over last year's holidays, but the only thing I was expecting was a lot of company, not a baby! Great to know this helped relieve a lot of stress in your family.

Feel free to share this, I know we're so glad we did. Besides the comments here, I get messages, texts, emails, and calls on this simple fix working. While we've been amazed at the number of responses, it's always left us wondering how many others may have used it and not commented, but more importantly, haven't seen this post and got stuck with big repair bills and weeks of doing without, or replacing their fridge for thousands.

It really is unbelievable that Whirlpool couldn't figure this out and done something about it. In one of the emails I just received, after reading my post they took their board to a local TV repair shop. They said their tech looked at it and in about 15 seconds, just like my hubby, said yep, it's a bad capacitor. Yet a huge appliance manufacturer like Whirlpool couldn't figure it out? Or did they, and just dodged any responsibility? Sorry, but not offering this repair, or a replacement board, isn't my idea of customer service.

Thanks for taking you time to add your comment, and congrats to your daughter and your family on the new addition!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 4 years ago

Thank you! This post saved us hundreds of dollars to have to refurbish our unit!! I am so glad that I stumbled across your article!! my husband was able to replace the capacitor in minutes and the fridge/freezer is up and running again!

Posted by Adina almost 4 years ago

Hi Adina! Glad I could help! It's a simple and inexpensive repair that can save a ton, and a lot of inconvenience and time. Just amazing how many have had this same problem.

Thanks to you for adding your successful repair story to the comments!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 4 years ago

Thank you Roberta. My $9K kitchenaid built-in failed in a similar manner that you described this thanksgiving eve. I have spent hours on the phone trying to get help to no avail, not to mention the holiday weekend.

The appliance repairman I called relayed pretty much the same information that you did. He charged $75 to come out and tell me this.
He has told me that he will charge $150 to take the board out and another $150 to put it back in. That I have to figure out how to repair the board.
There is a company I found out there that will repair this board for $100.

I am a single mom stuck with a big house to maintain till the kids grow up. I don't have the skills or know anyone who can take the board out and change the capacitor like you said. I wouldn't know who to ask even.

But at lease there is hope of fixing this thing for under $500, since it is not an option to replace the ultra expensive builtin. Thank you for blogging in detail about this issue.

HA

Posted by HA almost 4 years ago

Another victim here! For those not confident in soldering I suggest you find a local computer tech. Mine board was back in less than 24 hours(on Thanksgiving weekend) and cost $104. My husband & I removed and replaced the board ourselves. If we can, so can you. Just take photos along the way to remember where the connections go.

Also, prevent this happening in the future by using a surge protector.

Posted by MAUREEN almost 4 years ago

Hello there.
here is my own experience with this incredible situation:
I have been without a fridge since July. Thank God ice is still affordable! I did have to change my eating habits (for the good, since I no longer consume anything from the frozen supermarket section nor items that are refrigerated long term).
so, I sent my board to Core Centric USA. Initially, I too paid a technician 80 bucks to come out here only to remove a part that was fine, so I ended up removing the correct damaged part myself and sending it to CCUSA....
Here is what they responded today:
"Hello Eddie,
Per our conversation we are unable to repair your control board, part number 2307028 due to it having a bad microprocessor. We do not have a replacement board to send out to you."
So, I asked if they could point out to me the reference of the "microprocessor" so I could source one and send to them in order to repair the board. This is what I got in the mail a couple of hours ago:

"Your control board number is 2307028
Per our repair manager if there was a replacement microprocessor available we would have them. They simply do not exist and we do not know the part number for the chip. "

Now, did I miss something here?

Oh... and here is the other part of that email they sent me:
"Please let us know if you would like the part to be returned or if you would like to just scrap it here"

I am going to get the part back from CCUSA and I will take it to a computer tech, I will try to replace the capacitor and get back to you folks on this one.

I live in South Florida at the Beach Club Tower 2. We have 3 towers here with 480 apartments ALL with the same 9K worthless units..... I will get my neighbors to visit this blog and save them collectively tens of thousands.

Thank you Roberta.

Posted by eddie almost 4 years ago

Roberta,
We had the same problem at Christmas but a year later. I enjoyed reading your story since many have gone through the same thing. Fortunately I found the blog of Steve Jenkins that described the fix. I replaced the capacitor and a relay. $10 rather than buying the new refrigerator!! I agree with your comments about Whirlpool Corp and will not buy their products again and will tell others about "our" story. Thanks for posting your information. If I were to buy a house if Las Vegas I would contact you.

Posted by Ken Wirgler almost 4 years ago

I wanted to say thanks for your Whirlpool control board post on your blog.
Our 2006 side by side the KitchenAid started having issues over the 2014 Christmas break where the condenser fan would run constantly, but stop and start all day long. Sometimes it would only run for less than a second before kicking off, and stay off for less than a second before kicking back on. I could also hear a small chirp, like when you press a temperature control button everytime it started. Off and on, and chirping all day/night long. The price to reman the board was not bad, but it was the turnaround time to ship, reman, and get the board back that was not possible (Especially during the holidays). I found your blog and I know what I had to do. I followed your advice and purchased the replacement capacitor from Radio Shack, and the relay from Amazon. The most expensive piece of this project was the soldering iron that I also purchased from Radio Shack. After a couple quick tutorials from youtube, I was able to successfully desolder, and solder the new pieces into place. I put everything back together and haven't had any issues since.
Again, thanks for time that you took to write the blog and document your steps in detail.

Posted by Joe over 3 years ago

Read this a little too late. Board went bad summer of 2014 right before a wedding. Rush order to Core Centric Solutions fixed it for $200-250. I was very proud of myself. Even stopped hating Kitchenaid for a little while.

Then....2 weeks ago...same thing...I thought. Sent back to Core Centrics. They said nothing is wrong. Now what. Don't trust the "appliance repair" rip-offs.

Heard of other parts or boards on this model that go bad and are "simple" fixes.
Thx
Steve

Posted by Steve M over 3 years ago

This post saved me at least a few hundred dollars and at most the cost of new refrigerator. I have a 5yr old Kitchen Aid side by side that was having the exact problem as described in this posting. Of course I called customer service and they confirmed the story of the plant being destroyed and there not being any replacement option. Kitched Aid recommended purchase of a new refrigerator. Are you serious!!! The capacitor was bulged just as the pictures showed. The symptoms were an increasingly frequent chirping coming from the control board. Prior to complete failure I found these step by step directions and followed them exactly as posted. The fix was super easy and took about 10 minutes once I had the board removed. Two days have passed and the problem has been resolved. If you're reading this because you're having the same problems just follow the directions and you'll be happy. Roberta, thank you so much for passing on your tips and providing such detailed instructions and photo's. I really appreciate the time you took and the money you saved me.

If anyone has questions feel free to email me at "firecontained@gmail.com" I'd look forward to help out someone and payforward my good fortune of finding this post.

Posted by Scott over 3 years ago

we have a Kitchen Aid refrigerator 6 year old and it stop cooling. the repair Man told us. the manufacture don't make the main control board any longer. he can't repair the refrigerator ,i called the manufacture but no help the say it 6 year old you on your-on.
sorry no parts. my wife need her kitchen real quick so she say, and here we go to best buy and purchased a new LG refrigerator for about $3200(no more Kitchen Aid or whirlpool in my house)the new one will be delivered in 7 days. next day i found this post and follow the steps $1.49 capacitor and solder kit for about $25.00. I replace the capacitor on the control board reinstall the control board. and the refrigerator all fix. and work good again.
tomorrow I will call Best Buy to cancel the new refrigerator purchase ,
this post save me a lot of money about $3200 more in my pocket ...
thank you ,,,,,,,



Posted by Rone Singer over 3 years ago

Roberta,

Thanks for the great info. I had the exact same problem as you described on my 5 year old Kitchenaid 48" built in. Unfortunately, I did not see your posting until I already had the service tech take out the control board to send it in for repair at a cost of $1450. His comment was you spent 9 or 10 grand on the refrigerator. Its your choice whether you want to fix it or not. If you want it fixed, this is how much the going rate is because of the unavailability of the board.

I also find it incredulous that Whirlpool would not release the board design to a third party company to manufacture. I work in supply chain for a Fortune 500 electronics company, and this is a practice that is routinely done when the company no longer wants to maintain spare parts inventory for old products.

Although I like the look of the built-in refrigerators, if and when I need to purchase another refrigerator, I will never go with a built-in again. I'm even advising my friends and associates who are considering a built-in to steer away from them. For the price of this single repair, I could have bought a decent stand alone refrigerator freezer. This lack of customer service will cost Whirlpool and its brands lost sales due to lack of customer brand loyalty.

Posted by Ken in Phoenix over 3 years ago

Roberta,
Thank you for taking the time to post this. I had a local TV repair shop (that was hard to find!) replace all of the capacitors, but no luck... still the same problem. I then sent my control board to CoreCentric Solutions only to be told that the board was not repairable due to a failed microprocessor. After almost giving up, I found another blog that recommended Circuit Board Medics. I called them, and they informed me that they have a 100% success rate with these boards and even had some available for exchange. The microprocessor issue was an additional cost, but the turnaround time was next day! I am extremely pleased with their customer service too. It was a little pricey, but nowhere near the $8500 a new built-in would have cost! The site is http://circuitboardmedics.com/kitchenaid-refrigerator-control-board-repair-W10219462-W10219463/ for anyone that the above fix doesn't work for.

Posted by Jackson over 3 years ago

What an absolute lifesaver this post brought to my husband & I. We have a built in KitchenAid fridge that we purchased in 2008 for roughly $7,000. The thought of having to purchase a new fridge which would run us upwards of $9,000 now (because I would have to buy a Subzero since I would never purchase KitchenAid again) sent me into hot sweats. We have the similar story of many others in the comments section of this post.

The humming and buzzing sounds started almost a year ago, my husband finally called KitchenAid and we were offered the ‘Repair Plus One’ program, two weeks later the service tech tells us our control board is failing and they are no longer manufacturer nor are they contracted with a 3rd party company to repair them. Kitchen Aid assured us they were diligently working with other factory’s to begin manufacturing this component again. Ha! After finding your post last week I realized they have been feeding the same lies to their consumers for years. Well on Monday our fridge finally went caput. After a brief panic of ‘oh no are all the Radio Shack’s out of business in my area’ I was lucky that they were not and bought 4 capacitors just in case (they were only $1.07 in Orange County, CA).

We removed the same capacitor you highlighted, soldered the new one in and just like that the fridge started right back up. ALL for $1.07 UNBELIEVABLE!!!!

Thank you, thank you, thank you!!

I only wish there were some sort of legal ramifications for this company. But trust me I will never let any of friends or family purchase a Whirlpool, KitchenAid, Maytag, Kenmore or JennAir product.

Posted by Loni over 3 years ago

Our fridge worked great since my post and three days ago we intermittently found the over temp light on and noticed items weren't as cold as they should be. Well this morning the top shelf was warm and clearly the fridge isn't working. Oddly enough the freezer is running great. Has anyone had this problem and can offer a fix?

Posted by Loni over 3 years ago

Loni, I've had a couple emails where they said their bad capacitor caused the evaporator fan relay to fail. It's one of the black rectangular plastic pieces on the board.  I also heard from one that said their evaporator fan motor had gone bad.

When the refrigerator is chirping it is cycling that fan relay on and off and not circulating the cold air from the freezer into the other side. I had some odd early spoilage and that was the cause, but our relay or fan didn't fail.  It may be because it was caught and repaired sooner than yours.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 3 years ago

Everything everyone wrote here, I have too!! Freezer working, refrigerator is not. Making noise on and off.. board isn't available until dec 2015. Don't you think Kitchen aid should be made responsible for this?? WE should all sue them together! I've had refrigerators all my life and never had this problem. I'm so happy i had a bar refrigerator and freezer in my basement for my food. No one should have to replace a 9k refrigerator after 9 years. Mine literally looks brans new and is built in. my KA dishwasher and oven had problems last yr and I honestly think they make bad products. Do any of you agree?

Posted by Merri over 3 years ago

Beeps during 2 months then fridge fans stops yesterday. Helpful man identified the board as root cause. I gave a try to changing capacitor with my 9 year daughter. Took us 1 hour and fridge is back to normal. Thank you for the hint.

Posted by Stephane Andrau over 3 years ago

Eddie and Others,

A faulty microprocessor on this particular control board is common problem we're seeing in our lab. We have replacement microprocessors, and offer a ten year warranty on our remanufacture with them.

If in the case the DIY cap replacement doesn't work, there is still a solution. I'm with FixYourBoard.com and we specialize in the remanufacture of oven and refrigerator controls. Thank you for posting about this topic and help people save their appliances!

Posted by Megan Webb over 3 years ago

We are in the same boat. We are about to try and remove the board this evening. My husband doesn't feel comfortable soldering, so we will need to find someone to do this for us. Thank you so much for the detailed information you have posted! We really appreciate it!

Kitchen aid has been terrible to deal with. I do wish there was some way to hold them responsible for this. At best, they could tell people what to do to remedy this problem, as you have. Again.....THANK YOU!

Posted by Liz Farber over 3 years ago

Found this site and info helpful-and it worked perfectly. After a storm, noticed my fridge-same model-doing what is described here. Followed the directions and had the capacitor souldered on by a computer repair man for $20. Reinstalled the board and it works perfectly now! Thanks!

Posted by Audra over 3 years ago

Roberta,

I have the same problem. I live in Las Vegas, and have been totally worried about losing my $9,000 fridge. So your blog has been a life saver. Immediately I went to Radio Shack and bought the capacitor. However, I need to have someone do the work. Would you please a person who can replace the capacitor? I would really appreciate it. Thanks.

Posted by Jack over 3 years ago

Jack, you should be able to call any local electonics, TV, audio, or even an arcade or gaming repair close to you. The capacitor is a pretty simple part to change for any techie with basic soldering skills.  Some of the posters here have done it, and had never soldered before.

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) over 3 years ago

Wow!! I was having the same issues with my Dacor refrigerator. After reading your blog I went to Radio Shack picked up the equipment needed and parts and installed it last night. Plug everything back together and its working perfect! Roberta you are a rock star. The detail and humor in your active rain post are amazingly positioned and written. If you're ever in the San Francisco, East Bay area please look me up and I would love to buy you a nice bottle of champagne or Napa County finest wine. Thank You!!

Posted by Bill Bauer about 3 years ago

This was a great article it helped me to find out what was wrong with my Kenmore fridge and fix it. First I thought it was the evaporator fan. I replaced that one with no improvement. My next thought was to change the electronic board. But as you say for some reason in there unlimited wisdom they decided to stop to produce them. I was willing to pay a reasonable price for it but not $800 and more. Then I found your article. I removed the PC board and found exactly like you show it a defective capacitor. It took more time for the soldering iron to warm up than it took to replace the capacitor. The value of the capacitor was $0.57 Canadian. Put everything back together and the fridge is running fine since. I don't understand the policy of the manufacturer. By now they must have known about the faulty capacitor. Instead of giving free replacement boards to effected customers they quit producing them. They make you buy an new $2000 fridge while the old one could be fixed for penny's. That's what I call customer service. I know one thing for sure if my now running again fridge fails again I will not buy any of the brands that are involved in that kind of disrespect to its customers. I am really glad you posted your article.

Posted by Gary Ryll about 3 years ago

To all

I am in the same boat and will begin the process tomorrow. I see mention of a relay and was wondering, since we will be in there, which relay may be problematic and if anyone knows a part #

Posted by Jim L about 3 years ago

Just finished the board removal and capacitor replacement. Sure enough when I examined the capacitor it was bulging at the top and the film covering on the top was blistered from the expansion. I was glad to see this. Put the new capacitor in and works perfectly. One item that I was advised on-the capacitor from Radio Shack may not be the best quality. It was suggested that search for comparable Panasonic or Samsung.

Again, thanks

Posted by Jim L about 3 years ago

One last update. The refrigerator is in our vacation house and just arrived after 4 days capacitor install. Everything is in full operation mode. Thanks again, Roberta.Additionally I called customer service at Whirlpool.com and spoke with a specialist. Before I could give her all the details she knew exactly what I was referring to. She was obviously speaking from a scripted response. She said that the engineers were aware of the problem and to call back next week, the part would probably be available. She then, incredibly, said the plant that supplied the board had been damaged by the tsunami. Of course the tsunami we are all aware of occurred in 2011!! I asked what was one to do if there was no part - use the refrigerator as a planter? She did not not think that was funny and told me again to call back next week. Anyway I bought extra capacitors before Radio Shack finally goes belly up. I have two of these refrigerators. Roberta, are you now ready to take on Time Warner Cable?

Posted by Jim L about 3 years ago

I have a six-year old Kitchenaid refrigerator that is leaking water because the plastic drip pan has developed a crack. I was told that Kitchenaid no longer makes this part and that I would have to buy a new refrigerator. In addition to the expense of buying a new refrigerator, I have matching Kitchenaid appliances in my kitchen - and the new refrigerator will not match - so this is not an acceptable solution. I am trying to get the old pan repaired, but Kitchenaid can't even tell me what type of plastic was used so we can determine what an appropriate patching material would be. In the meanwhile, I just learned that there is a California law (Civil Code Section 1793.03) that requires appliance manufacturers to make parts available for seven years from date of manufacture. Kitchenaid is clearly in violation of this law. At a minimum, I intend to file a complaint with the Consumer Protection Division of the California Attorney General's Office.

Posted by Penny about 3 years ago

Right before a holiday dinner my refrigerator started making a horrible noise and stopped cooling properly. I waited for the repairman. When he came he said he didn't work on built-in refrigerators! I desperately asked him for any wisdom he could give me and he said over his shoulder as he walked out, "looks like a control board issue." I googled kitchen aid refrigerator control board issue and your post came up. It sounded unbelievable but the comments gave me hope. When my handy husband came home i showed him your blog and said, "this is what you are doing." With much skepticism but no other choices besides spending $7000 on a new refrig he went to Radio Shack and picked up the capacitors and a new soldering iron. He did as instructed. Boy was that a subtle rounding of the top of the faulty capacitor-but it was there! He put the control board back in and nothing happened at first. My husband said, "I knew that was voo doo!" Then after waiting about 7-8 minutes like you said, the thing started humming just like it should, the temperature went down and the thing works like new. We are just so excited about this! Thank you so much for taking the time to post this, you have done a real public service! You will have good karma for sure!

Posted by Ilene Schwartz almost 3 years ago

Thank you, thank you, thank you. The noise is finally gone. I have been trying to figure out what was going on with my Kenmore Refrigerator for the last month. Cleaned the coils, changed the inverter box etc and still had a noise. I looked and looked on the internet and couldnt find what was going on.

I talked to the local appliance parts shop and they told me it was probably the board going bad and it wasnt available any longer. Jeez.... The refrig is only 7 years old. Wasnt looking forward to spending a couple grand for a new on.

Late one night, I am still searching for and answer and came across this blog. I didnt believe it at first, but I said what the heck. The next morning I went to Radio Shack and bought the part for $1.49 plus tax. Since I already had a soldering gun, I change the part and put it all back together. After about 7-8 minutes the compressor comes back on. I waited and waited for that chirping noise.... hmmm Guess what, no noise and has been working fine ever since. Thanks so much for saving me from buying a new refrigerator.

Posted by Kris almost 3 years ago

It's been overwhelming to see how many people have been helped by this post. Thanks for all the comments here, and the emails, texts, calls and messages that I continue to receive. 

It's been over 2 years since our own capacitor fix, and glad to say our fridge is still going strong. Even after having a freakish power outage last summer with multiple brown and blackouts as it was being restored.

As several have mentioned, they were told by Whirlpool reps that the reason the board was unavailable was due to a factory in Japan being destroyed by the 2011 tsunami. Others have said that they've been told that a new replacement board would be available, at the very least by the end of 2015.

Out of curiosity I just now looked at the Whirlpool parts site, which now redirects you to Repair Clinic for all their replacement parts. SURPRISE! with only 15 days to the end of 2015, over 4 1/2 years from the tsunami, the control board is still listed as a factory backorder! UNBELIEVABLE!

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 3 years ago

Another home board repair. I have an electronics shop in the home so this repair was about as easy as they come. The control board was intermittently chirping and failing. Sometimes the unit would work for a day or two then fail. Once I found the control board on the lower left on the back of the Kitchenaid, a quick trip to RS secured the 220 microfarad cap and we were back in business. Great advice.

Posted by Diane Rodman over 2 years ago

Roberta,
We can't thank you enough for this post and your perseverance. You have paved the way for many of us to save thousands. We are about 8 months post $3 repair, no more chirps and working fine!
We agree with the earlier post...the next one will be a Sub Zero!

Posted by Mike M. over 2 years ago

Wow that is awesome!! Worked like a charm! $20.40 (.40) for the part and $20 for a buddy to solder it and voila!!

Posted by John over 2 years ago

I found this while doing what everyone else was doing. What the heck is wrong with my frig? I replaced the Cap and the relay and all was ALMOST well. My Evaporator Fan Motor runs for 3-4 seconds then shuts off. I replaced both thermistors. Now, tonight the Frig is chirping again.

Anyone want to buy the Frig?
Ideas are welcome. ??????????????

Posted by Mike over 2 years ago

Dear Roberta,

I don't know how to thank you enough, but you have helped us saved quite a bit of money!

Our free-standing counter-depth fridge had been clicking noises in the past few months. Then it finally went silence one day. A diagnosis from a local repair shop led to a proposal of a $770 cost to replace the control board plus a 2-week turnaround time waiting for the parts to come.

So, we decided to search online, and.. we found your site!!! Needless to say, a $1.50 part from the Shack, plus a few minutes of easy soldering, our fridge came back from the dead and start running like a charm. No more clicking noises whatsoever.

We can't be happier. Thank you, thank you, thank you!!!

Truc

Posted by Truc almost 2 years ago

This is a post that just won't quit, and so glad I posted it!

Just amazing this has helped so many who were stuck with this stupid capacitor problem.  It's just a few weeks shy of 3 years from our own fix and this post, and so good to see that it's still helping so many, both from comments here and the countless emails, texts, and calls. 

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 2 years ago

Roberta, and the stories continue… I recently had the same issue with my Kenmore Elite counter depth fridge. It was doing the chirping thing and blower motor continually kicking on and off. I was not sure if I was hoping it was going to go away; but after several weeks of this, I then got a continuous alarm and the interior lights were flashing and the temperature display as well. I knew now, there was no more ignoring it and the fridge was starting to lose its cool. Called Sears repair guy who came and proceeded to tell us about the tsunami in Japan story and said the only thing that I could do was take out the board and I would then have to pack and send it to a repair place in Illinois. Sears would not do this because he said that it could not be guaranteed and they didn’t want the liability. Once I got the board back (in about 2 weeks), I would then schedule an appointment with them to reinstall. Total estimated cost $539.63.
I could not believe that a large company like Sears would not have a replacement board at the ready for this type of thing. After searching the Internet for replacement boards, I came across your post. The chirping thing was the same and the motor kicking on and off – the same. The only thing that was different was the major failure at the end which I attributed to a larger issue possibly caused by the failed capacitor. The capacitor that you pictured did have an ever-so-slight bulge on my board and I thought what can I lose?… so off to Radio Shack for my $1.49 capacitor (plus NJ sales tax.) I borrowed my wife’s soldering iron that she used for her stained glass projects; bought some new solder and completed the replacement in about 10 minutes.
Happy Ending: It’s been 5 days now and the refrigerator has been working like a charm. My wife couldn’t believe that it could have been something that small and cheap that caused such a major problem and continues to tell the story to her friends.
I want to let you know that I will be extra generous in donations this Christmas because of the money I saved by the home repair; and the recipients have you to thank as well because you took the time to post your story.
My sincere thanks!
Bill

Posted by Bill almost 2 years ago

Bill, thanks for sharing your story. Similar to my own 3 years ago, with the unpleasant thought of being without a refrigerator for weeks during the holidays.  That's IF this third party company could actually repair the board, and have it done in that amount of time.  Obviously Sears considered it a liability.  Glad to hear that sharing this post was able to make your Christmas a bit brighter for you and those who will benefit from your generosity. Have a Merry Christmas!   

Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) almost 2 years ago

First and foremost, Thank you very much Roberta, sending my thanks from Vancouver, Canada! I had the exact same problem with my KSSC48FMS and your description and solution were spot on. I managed to DIY fixit and it cost me a whopping $0.45. And to think that they sell these on Amazon for $999, and mail-in board repairs for $250, ouch.

I hope other Kitchenaid fridge owners manage to find this and hope you have a wonderful 2017!

*for reference my board #2307028, aka whirlpool part #w10219463 (discontinued)

Posted by Justin almost 2 years ago

Thank you just doesn't seem enough! My wife was skeptical, but your fix worked absolutely perfect! The only issue I had was the plastic mounting pegs that hold the board on were difficult to squeeze while pulling the board off at the same time, and I had pegs on the 4 corners as well as one directly in the middle of the board. Paid a guy $20 to solder, and part was $1.50 at Radio Shack. Thank you, Thank you!!!!!!!!

Posted by Jim Cole over 1 year ago

I did this fix a few months ago.....I "am" a Professional Rrepairman and have been doing it for 30+ years. Capacitors are very common to go bad however not always so easy to find.
-If the top is bulged it is a no-brainer.
-If one wiggles the capacitor and you hear a crunching sound.....the lead has probably leaked out acid.
-Years ago you couldn't actually "buy" a tester to test capacitors but now for around $100 one can get one that will work fairly well.
-cooling them off or heating them up sometimes works to change the symptoms.
-sometimes they are only 1/2 bad so still are trying to do the job.......tougher to find.

The easy ones like that make up for the hard to find ones in my shop.

My same fridge failed a week or so again.....the lights all went off. No ice maker, no water comes out. It is still cool though.....
I suspect a relay and am about to pull the board out to check..

Posted by Peter over 1 year ago

Hi Roberta,
I just completed the capacitor replacement on my 8 year old Kitchen Aid.
Too much trouble to drive to radio shack so ordered from Amazon instead: http://amzn.to/2nwOyj0

After replacing the board, that was the longest 7 minutes ever waiting for the compressor to kick in.

Thanks for the post!

Posted by dave over 1 year ago

Save me 10k. I love you. Never soldered on PCB before but it was pretty easy (getting the old one out the trickiest)

that 7 minutes _was_ long though!

P

Posted by Pete over 1 year ago

Love & kisses from Libertyille, IL. So glad I found your story. Chirp, chirp, chirp.......no more.

Posted by Ron Gerberi over 1 year ago

Our 10 yr old KitchenAid SbS started making chirping noises around Christmas time this past year (2017). I did a search and found your blog. The fridge still worked so didn't really think about it after that.
Yesterday while out of town on business I got a call from my wife who said the fridge had stopped working, the internal temps were climbing. Did I mention that she was in the process of packing for a 1 week family holiday out of town? I revisited the blog, got the specs for the cap and found a local electronics shop that had the part in stock ($CAD 1 for 2 caps). I took out the board (there are a couple of good YouTube videos that show how), replaced the cap, plugged the fridge back in and the unit is now humming away like new. The whole process took less than 2 hrs including driving to the shop for the parts. Happy wife, happy life - thanks Roberta for posting this quick fix.

Posted by DavidW 3 months ago

I am a single 52 year old woman. I took my board out and sent it in to have it fixed just like you had. Put it in and it worked perfect. I sent it to a place online that fixed boards. 99 bucks plus shipping. I'm happy with that :)

Posted by Kathy 3 months ago

We took a lightning strike a couple of weeks ago and, well, it started with the inside lights not working. In trying to diagnose that issue, which involved unplugging the fridge, the whole thing quit - no lights, no water, nothing ... except, the compressor continued to run. So, I eventually pulled the board and saw a huge burn mark on the back of the board behind the relay (second from the bottom). After I wiped off the smoo, I noticed that the 5v trace to that relay was completely blown off the board. I tested the relay with a 5v source and it actuated just fine. Checked the resistance across the coil and compared them to the other relays showed them to be identical so obviously, the relay survived the strike. While not the "ideal" solution, I soldered a jumper wire to replace the connection that the trace used to provide. I am not convinced there isn't something else getting ready to blow, but for now, everything seems to be working. I occurs to me that some enterprising person could reverse engineer one of these boards and have a bunch manufactured for probably less than $10 per board with all the components. I am not sure why that hasn't happened yet ...

Posted by Sparkman 3 months ago

My building has 190 of these boards and after reading this a couple months ago I have repaired at least 60 boards. Great info!!! Troubleshooting a fridge that goes into holiday mode by itself.

Posted by Sparky about 2 months ago

Sparky - Going into holiday mode could be a processor problem. You can get a replacement board here:
https://circuitboardmedics.com/w10219462-w10219463-refrigerator-control-board-replacement/

Posted by Whirlybird about 2 months ago

My Kitchenaid refrigerator kscs25fvm01 is dead. Only the interior lights come on. No lights on interior control panel either. Do you think it’s the capacitor on the control board?

Posted by Tom 19 days ago

Sounds like it.

Posted by Peter Andersen 18 days ago

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